Shipping Policy

Last Updated: September 13, 2025

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

Domestic Shipping Rates and Estimates

We currently offer Standard Shipping (4–5 business days) within the 48 contiguous U.S. states. Shipping times to Alaska and Hawaii may vary.

• Flat Rate Shipping: Calculated at checkout

• Free Standard Shipping: Available on orders over $75 within the U.S.

Local Pickup

You can skip shipping fees with free local pickup at our store:

G-TEX INC
738 Commercial St, San Jose, CA 95112

Pickup hours: 10:30 AM – 5:30 PM, daily (except holidays).
Please bring your order confirmation email when you arrive.

International Shipping

We do not offer international shipping at this time.

Order Status & Tracking

When your order has shipped, you will receive an email notification with a tracking number. Please allow 24–48 hours for the tracking information to become available.

If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at info@gtexllc.com or (408) 471-1574 with your name and order number.

Returns, Refunds, and Exchanges

All sales are final. We do not accept returns, refunds, or exchanges.